Privacy Policy

1. Introduction

Welcome to ApartmentBook ("we," "our," or "us"). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services.

By using our platform, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and data about your use of our platform.

• Personal Identifiers: Your full name and email address.
• Booking Details: Your selected check-in and check-out dates, number of guests, and the specific apartment booked.
• Authentication Data: For login security, we store session tokens and may collect device information during the OTP verification process via your Gmail.
• Payment Information: All payments are processed securely by Razorpay. We do not store your raw card numbers, bank details, or other sensitive payment information.

3. How We Use Your Information

• To create and manage your user account
• To process your apartment bookings and send booking confirmations
• To authenticate your login via OTP sent to your Gmail
• To facilitate secure online payments through Razorpay
• To manage your bookings, including cancellations and refund processing
• To allow you to add feedback and view your transaction history
• To improve our website's performance, security, and user experience

4. Data Security

We implement robust security measures, including encryption (SSL/TLS), to protect your data from unauthorized access, alteration, or destruction. While no online service is 100% secure, we strive to use commercially acceptable means to protect your personal information.

5. Your Data Protection Rights

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct any inaccurate or incomplete data
• Erasure ("Right to be Forgotten"): Request the deletion of your personal data
• Restrict Processing: Request we temporarily or permanently stop processing your data
• Data Portability: Request a transfer of your data to another service

To exercise these rights, please contact us at privacy@apartmentbook.com. We will respond within 30 days.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: privacy@apartmentbook.com
Address: [Your Business Physical Address, if applicable]